WARNING ZARA DON'T PAYOUT REFUNDS FOR RETURNED ITEMS - Dreadful online returns experience - Zara don't pay out refunds for returned items - I returned 4 items, 3 out of 4 items were refunded but now for over 2 months they have not refunded the 4th item it's showing as pending refund in my account and weekly chases have been unsuccessful they give the standard script they will get updates to me in 24/48 hours but nothing. You can't contact them and they don't email it's on an online chat where you have no record of the conversation - there is a facebook group of over 1000 people experiencing similar issues so be very careful doing online returns.
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