I ordered a long wall mirror with dark brown frame. At the time of the purchase, Zara stated that the delivery will take 4 working days. Eventually, it took 7 days, which cause me a lot of inconvenience e.g. rescheduling office trips, write-off of Saturday when it supposed to have been delivered.
More crucially, the product rather than dark brown frame had a white, cheaply looking frame, which looked awful. The customer service apologized for both and then as a gesture of good-will, offered to do not charge me the delivery fee as part of my NEXT purchase. No further compensation, apologies, nothing. I found it insulting, their customer services acted as a proper profit maximizing unit, and my overall experience was terrible. I had bought Zara products in the past few times, and always found them pretty low quality. Not sure what led me to give them a next chance, but this was a last stroke and I will avoid them as fire. Poor quality, unreliable, relatively expensive with completely indifferent customer service. Do yourself a favor and stay away from them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Buy here all you need to decorate your home. Zara Home On Line Store, offers the latest trends in bedding, bathroom, tableware and living room.
