I made a purchase for a gift and needed to return it, but what should have been a straightforward process turned into a frustrating ordeal. Before heading to the store, I contacted customer service and was assured I could return the item at one of two designated locations. Upon arrival, the staff informed me they couldn't process the return and called customer service, only to be told that returns weren't accepted in-store at all, contradicting the information I received earlier. I provided my phone number and details of my original call, but the manager refused to listen to the recording. Consequently, I had to pay for shipping to return the item after wasting my time. This experience highlighted a complete lack of accountability and concern for customers. If I could rate lower, I would: 0 for listening, 0 for facilitation, 0 for customer service, and 0 respect for my time. I will not shop here again; consider spending your money elsewhere.
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