My experience with this service has been disastrous. I ordered a waterproof mattress protector that arrived defective, with visible tears. To make matters worse, they refuse to issue a refund and only offer a gift card while deducting delivery fees, which is unacceptable. Overall, the product quality is shockingly poor, and the service is appalling. I advise against purchasing anything from this brand until they rectify these unacceptable practices.
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