The customer service is awful; there’s no option to email or call, only chat with long waiting times, and I had to repeat myself multiple times. I arranged for a return collection today and stayed home for it. By 2 PM, I was still waiting and discovered that no collection was booked. This was a massive waste of time and a frustrating experience, compounded by the subpar quality of the product. In the end, I had to rebook the collection and hope they follow through this time.
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