The process seems like it should be simple, yet it has been made unnecessarily complex at every turn. At this point, I would find it easier to see a doctor in person than to deal with this confusing system. What’s really frustrating is the upfront payment. I filled out an initial questionnaire, answered all the necessary questions, and then I was asked to pay — which I did. €300. Naturally, I thought everything was settled. But then I received another set of questions requiring personal video evidence and photos, claimed to be “private.” Why would I want to upload sensitive images online? It would be much safer and simpler to just visit my local doctor. A more logical approach would allow users to complete all questions first, including any sensitive ones, and then decide if they want to move forward. If not, they should have the option to decline without having already paid. Don’t collect the money upfront, impose unreasonable conditions later, and then return the payment only five days later when the customer decides not to continue. Absolutely unbelievable.
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Zava is a discreet and convenient way to get medical treatment, wherever and whenever you need it. No unnecessary questions. No judgement. And you don't have to see a doctor in person. Our team are dedicated to helping you stay on top of your health.
