zavvi.com.au

4
4 Based on 1.3K reviews

...

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Billy Brooks
Extremely disappointing experience, almost felt like a scam.

I had such a frustrating experience that I genuinely thought this was a scam, though they didn't take any money from me. I ordered a title from the website as a Christmas gift on November 30, and was informed tracking was only available if I created an account. I refused, as it seemed unnecessary just to track my package. On December 5, I received an email stating they were aware my order hadn't been dispatched and were working on it—after that, nothing (aside from the constant marketing emails). No package arrived. In an attempt to get an update the week before Christmas, I found I couldn't reach customer service without creating an account—absolutely ridiculous. I created the account, feeling it was my only option to retrieve my package. I sent a message inquiring about my order, but received no response. Today, I logged into the account I was forced to create, hoping to see a reply. Not only was there no reply, but my message wasn't recorded either. While searching for my message, I discovered my original order was now marked as cancelled. My bank records revealed that my purchase was refunded on December 12 without any notification. To make matters worse, the service is not actually based in Australia, as I incurred an international transaction fee on my purchase. In summary, my experience with this service resulted in no Christmas gift, six weeks of frustration, a useless account I didn't want, and an international transaction fee that was not refunded.

1
Date of experience: Jan 11, 2026

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