Can't fault the quality of the products ONCE they arrived.
Why? I placed an order on 13/12/25 for an item for a Christmas gift and another for myself. Plenty of time to arrive for Christmas, right? Fast forward 6 days to 19/12/25, I get an email update informing me they are aware my items have not been dispatched. Around this time, I used the View Help Center link on the email to contact customer service, just to get a genuine update and see if the item(s) would arrive in time for Christmas. I get an automated email stating they received my request and would respond in 24 hours but up to 48 hours at busy times. I never got a response in the end. On the 26/12/2025, another email update that they were aware my items have not been dispatched. And then finally, 08/01/2026 and an email letting me know the items have been dispatched, at last! But with an estimated delivery date on Mon 15 Dec. Great job on your customer service and communication.
Even completed their internal feedback/ review and heard nothing back, therefore, posting here too.
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