I made an order on the 8th December ready for Christmas, the items were still marked as 'processing' by Christmas week so I knew they wouldn't arrive on time. However, I contacted them to ask for an update and did t get one. I have since sent a further 8 messages and finally got a generic e-mail to say there are delays and the items will be dispatched as soon as possible. The reply also asked not to send any further correspondence as they are working through a back log of orders. It is now nearly 2 months on from my order and it is still 'processing' and I can't get a response and no other contact methods. I also asked for a refund and haven't had any response to that either.
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