I purchased a pair of shoes from this company. The parcel arrived with no delivery note inside, just the address label which had a return address on it.The shoes smelled extremely strongly of glue, and proved too narrow for my feet (in fact I could not get them on) despite being advertised as "wide". I posted them back the same day to the return address, mainly to get rid of the smell. Email correspondence with customer service gave me strict instructions for returns, which would have been much more helpful if they had been included in the parcel. "We are sorry that the product did not satisfy you.1. Explain the reason for the return;2. Provide photos of the product, showing the front, sides, and bottom of the entire product.Kind reminder: The address on the package manifest is not our return address. Please do not return the item without authorization. Otherwise, if the package is lost, we will not bear the loss."Now - If the returns address is NOT the same as the one on the package, shouldn't there have been a delivery note in with the product, outlining the process? It would also have been possible to outline the requirements for returns in the email that was sent informing me that "All items of your order has been shipped."Customer service now says that because I sent the parcel back to the returns address on the parcel, I "ignored" their stricter returns process, which they did not tell me about until I emailed to ask for a refund. How you can "ignore" something if you haven't been told about it? I have written-off the cost of the shoes and won't buy from this company again.
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