Zehrs stores have promoted current stamp offer for cookware these past few months. They have been out of stock in several of these cookware items, so that customers who have completed their cards with stamps (i.e. one stamp for every $20.00 & 20 places on that card = $400.00 spent) and these cookware items still aren't free (for instance, for the "Wok", customer still must pay $40.00 along with their full card of stamps): we still cannot get these items.Managers/Supervisors of Zehrs various stores tell customers: "We have no control; we don't know if or when we'll get any in"...."We can't help you at all";And if there is a store delivery of a few of these out-of-stock items, it's every man/woman for him/herself. For instance,10 items arrived New Years eve day in the a.m., at the Zehrs store I shop at & was told by Customer Service that the staff put them all out at once. I was told: "They were all gone in 20 min. this a.m. Can't you come in early in the a.m. to shop?" Really?? Are we to line up at Zehrs every day prior to your opening to get one of these items? Did anyone at Zehrs managing this think of fairness? Some customers who are there in the a.m. walk out with more than one item, while others of us are still without. Can Zehrs not instruct their staff to put a couple out in the a.m., a couple out for customers at noon, a couple of these items out at suppertime; and a couple out for customers in the evening hours? Can Zehrs not think beyond their own convenience? And what about customers who've been waiting for weeks & weeks & asking Zehrs Customer Service (always with the response: "we don't know anything")? Can you not at least make a waiting list for your disappointed customers? You (at Holiday Inn Zehrs in Cambridge) refuse to do this. There is at least one Kitchener Zehrs store with a conscience and they’ve started to do this. Thank you to that manager! The Marketing Dept. at Loblaws did not think this through (certainly not the supply issue attached to it). Zehrs wanted a "come on" for customers to shop there & now that we have our cards completed with our stamps, we get no rewards; no answers; no service and Zehrs Head Office in Brampton has not stepped up, either. So dear Zehrs shopper (from a 30 yr. veteran of supporting Zehrs stores)...know that this company is NOT in the business of supporting their customers from my viewpoint; nor are Zehrs managers being heard by their own Head Office Marketing Dept. nor is ANYONE at Zehrs PC taking measures to rectify this (except for perhaps that one sole manager/supervisor in that one small Kitchener Zehrs store that demonstrates a heart for Customers). Distancing yourselves from your loyal customer base with a promo that does not deliver, gets you this poor review (and I would have liked to have given you “Zero" stars!) Shame on you, Zehrs!
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