Title: A Nightmare Experience with Unreachable Customer ServiceI recently had the most frustrating encounter with a service that left me utterly dissatisfied. My package was delivered to the wrong address, and the ordeal began when I attempted to rectify the situation.The first hurdle I faced was the inability to contact them by phone. Despite the status of my order being marked as "delivered," my efforts to connect with their customer service team were in vain. The automated system only allowed calls if you had received a prior notice, leaving those without one stranded and frustrated.Moreover, attempting written communication proved equally futile. The absence of an email address, a WhatsApp service number, or any alternative means of contact exacerbated the problem. This lack of accessibility is not only inconvenient but also reflects poorly on their commitment to customer satisfaction.Navigating their website, touted as a solution, only added to my frustration. It offered no tangible solutions and seemed more like a maze than a helpful resource. The absence of responsive customer service and a user-friendly website has led me to question the legality of their operations.In light of my experience, I believe their customer service and website functionality should be thoroughly examined and, if necessary, deemed illegal. It is disheartening to encounter such poor service, and I hope that my feedback serves as a cautionary tale for others considering this service.
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Zeleris es la empresa de Grupo Telefónica especializada en en servicios de logística y transporte para empresas y particulares. PARA EMPRESAS - Oferta integral de transporte nacional e y logística. - Más de 10 años de experiencia en servicios ...