King Single Stretcher Bed.First time operated (at home - not even in a camping environment) when folding back into stow away position, the canvas got caught in the leg folding mechanism despite ensuring the fabric was even set on both sides as per instructions. Poorly designed. What's even poorer is the customer service interaction in which Zempire immediately stated it wasn't covered by their warranty and stated it would have been my fault without even investigating further or asking for photos and/or inspection. Despite stating multiple times this wasn't misuse but an actual fault in the folding mechanism, Zempire stated it's not covered and they are closing the request. Best yet - no way to speak to their company as they don't list a contact number which is extremely poor customer service which enables them to basically push a poor product, take your money and not stand behind their guarantee. Will be escalating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Zempire® is the little New Zealand camping empire built by husband and wife team Richard and Sophie Knauf. From small beginnings, a dedication to smart design and “the last 10%” has seen this Kiwi company quietly build a global community of devoted fans.
