I purchased an Aerodome 2 pro in 2021 and used it up until this year, no problems and a great tent. We went camping this year and it developed a slight leak and one of the air beams failed. The weather that week was crazy, high winds and torrential rain, so in general the tent withstood all of this but did develop the faults. I contacted Zempire and they told me to forward the pictures of the problems, which I did. They then sent a courier and picked the tent up from my house and after about a week, they sent me a brand new tent. They no longer did my tent so they sent me the newer model ( aerodome pro v2). It is worth noting that this tent is £2600 retail. They also sent me the front awning cover. Great customer service and a great company who look after you. Also like to thank Attwoolls Camping centre in Gloucester for great customer service regarding this matter. Would recommend them too.
Claim your business profile now and gain access to all features and respond to customer reviews.
Zempire® is the little New Zealand camping empire built by husband and wife team Richard and Sophie Knauf. From small beginnings, a dedication to smart design and “the last 10%” has seen this Kiwi company quietly build a global community of devoted fans.
