The company employs unfair end-of-lease practices, such as falsely claiming excess mileage to overcharge customers. My lease ended with 17,100 miles on the odometer when their collection agent took it, yet I received an invoice for 17,672 miles. This resulted in a charge for 2,672 excess miles instead of the actual 2,100, at a costly rate. I’m glad I documented the condition of the car during inspection to protect myself.
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