Review Time
From start to finish, every individual I interacted with was not only kind and helpful but also genuinely personable. We faced a few challenges, such as a delay in our vehicle delivery—the company kindly provided us with a courtesy car at no extra cost—and some complications with excess mileage fees, which they expertly handled by arranging a payment plan for us, significantly reducing our stress. I wholeheartedly recommend their services. Much appreciated to the team! It would be wonderful if they expanded into vehicle sales, as we would love to return as customers!
From start to finish, every person I interacted with was not only kind and helpful but also genuinely personable. We faced a couple of challenges, such as a delay in our vehicle delivery—the company generously provided us with a courtesy car at no charge—and some issues with excess mileage fees, which they effectively managed by setting up a payment plan for us, greatly easing our stress. I wholeheartedly endorse their services. Much appreciated to the team! It would be fantastic if they expanded into vehicle sales, as we would love to return as customers!
For three years, my experience with a lease hire car from the company has been exceptional from day one. I recently spoke with a representative who provided remarkable assistance and truly stood out as a valuable asset. Much appreciated!
This has been the worst lease company I have dealt with. If I could rate it zero stars, I would. I left a review previously, but it seems to have made no impact. I want to warn others so they don’t endure the same struggles I have faced. They consistently put customers in tough situations, inflating fines with unnecessary fees, and refuse to adhere to their own policies, offering some of the poorest customer service. They have also taken money from my account without permission multiple times, prompting my bank to reach out regarding payments. They attempted to charge me for fines that had already been forgiven, despite having evidence on their system, dismissing these as mere “mistakes.” If I had the means to exit the lease, I would have done so after the first six months. If you value peace of mind, I strongly advise avoiding this company at all costs!
The company employs unfair end-of-lease practices, such as falsely claiming excess mileage to overcharge customers. My lease ended with 17,100 miles on the odometer when their collection agent took it, yet I received an invoice for 17,672 miles. This resulted in a charge for 2,672 excess miles instead of the actual 2,100, at a costly rate. I’m glad I documented the condition of the car during inspection to protect myself.
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