Their customer service system is terrible. I just had a back and forth where it took literally 3 tries for them just to read my email. I'd send them clear, specific information, only for it to be requested again in their response.All of the complaints about the slow, lackluster customer support are true. I'm hoping they can get it together.I currently have a broken link on my website, where customers can't navigate to the products I sell. I'm receiving zero compensation, all I get is "it's a known issue", with no fix in sight. So I guess they know their platform is buggy but they decide to sell it to people anyways?If I can't sell my products, the website doesn't work commercially. I'll be looking into other site hosts and services this week. Zenfolio - How many headaches do you want? They will flap their lips all day with AI generated kind words(After the 24hrs+ it takes them to respond), but little happens in the way of real customer service.
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Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.See more
