The customer service is decent; it may take some time to receive a response, but it is acceptable for a small business. Their support is reliable, and I found it easy to adjust my order. One minor issue is the 10% cancellation fee. A cap on this fee would be nice, but it’s understandable for a smaller company. You can't expect the same shipping speed as larger retailers. Overall, a cool company, especially for Digimon fans.
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