I am quite dissatisfied with my experience with this insurance provider. The customer service was lacking. I waited around 20 minutes for a response on the online chat, which is unacceptable for urgent help. Changing my vehicle on the policy was also very costly due to high admin fees. In fact, it was cheaper to start a new policy with another provider than to update my current one, which is telling. Speaking with a human representative was not much better; communication was tough, adding to my frustration. Based on this experience, I would not choose this provider again or recommend them.
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Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
