I previously expressed dissatisfaction regarding fees for changes and cancellations. The customer service team reached out and offered a partial refund as a goodwill gesture, which I appreciated. However, I still believe that they should reconsider their policy on fees since £85 for a simple vehicle registration change and cancellation is excessive. Simple amendments should ideally be done online without incurring fees, as many other insurance providers do. This would foster customer loyalty. It's unfortunate that fee complaints are common among customers, and I hope the service takes note to retain more customers. I have adjusted my review to a mid-rating, acknowledging the company's effort to resolve my issue.
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Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
