Review Time
I've used Zenmarket since 2022, at first for occasional pre-orders of special fandom goods. More recently I've been buying a lot from JP Mercari for many small collectables and fandom merch (in bulk for cheaper than retail but second-hand), as well as a few external site pre-orders. I've rarely had issues with anything in the past, parcels were packed with care, they provide a 1000yen extra reinforcement to parcels which I used recently and was very pleased with. In the past several months, their responses to issues in their message chat have been a bit slow, taking 1-3 days depending on the issue.
My only gripe was when I was when recently I was trying to place orders on 'lottery' goods. It seems Japan has two different main definitions of lottery goods, one which Zenmarket does not support, but what I was trying to buy a decent quantity of kind of like blind box/mystery goods based on a bunch of different possible items. It took a lot of back and forth and multiple attempts to place a pre-order, which were cancelled a few times, before someone finally approved the purchase.
I haven't bought anything large or particularly fragile, so I can't speak on that. From personal experience and from other experiences I've seen recently online, support has been slower than usual, including item purchasing that isn't automated and needs to be checked by their staff. I've never been in a hurry to buy very limited time items, like sell out in an hour items, so I've never had bad timing issues.
Overall, I'm very pleased with Zenmarket as a simple merch collector. Shipping cost are fair with ECMS (except for miserable US tariffs that I know they can't control, but they do offer pre-paying for them which makes it much easier, and they do give a breakdown of each item's tariff rate), and I would recommend Zenmarket for buying new and second-hand goods.
Excellent service with competitive shipping rates and options. I have only used their service twice, and both times the items were fishing rods, so there is no repacking or strengthening required. I was sceptical using this sort of service, as i buy most my Japanese tackle from a few stores that do ship overseas.
This service does open a whole expanded selection of stores that dont ship and excellent second hand market.
I used a well know competitor of Zen for a small purchase and was absolutely ripped off in fees and very high false shipping rates. ( i know what it costs from much experience).
So Zen surprised me and have been excellent , with actual true shipping rates and lots of different options.
I choose DHL as i know they have beeb very good.
Excellent service overall.
Exceptional shipping packaging. Highly secure and expertly crafted. This is the best service I have encountered from Japan regarding shipment packaging. I recommend opting for the reinforced packaging option as I did (select when creating the parcel). I plan to use them regularly in the future. Thank you to the team! :) P.S. - Yes, their pricing may be slightly elevated, but it reflects the level of care, convenience, and other services they provide, surpassing anyone else.
As always, the items arrived well-wrapped and securely packaged. I'm thrilled with this service.🫶🏼 The support team is consistently quick and very friendly. Their responses are prompt and helpful. I frequently purchase delicate acrylic stands (both large and small), and they are always protected with plenty of bubble wrap. None of them have ever arrived damaged.
As a first-time client, I found the process to be somewhat complex and confusing, which is why I can't give five stars. However, I really appreciate the transparency and security of everything. I'm confident that as I make purchases more frequently, this process will become easier and quicker. I hope my order arrives around the estimated date; that would be fantastic! Great job overall!
The staff was very helpful and did everything possible to ensure my order was correct. Their packing and shipping solutions were extremely useful. If you're looking to purchase anything from Japan, I highly recommend giving this platform a try.
The service fees are absolutely outrageous. I made a purchase of around 7000 yen, but the service fee exceeded that amount, bringing the total to ¥14000. Some items I bought were even priced lower than the purchase fee, like 100 yen, yet they still charged an additional 300 yen. This is unbelievable! I will never use this service again.
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