I have been a recurring customer and usually order baby formula to be shipped to the US. The product itself is advertised with “free shipping."On a recent order, FedEx sent me a duty/tax bill for USD 4,342.04 linked to this shipment. Previously, FedEx had billed me about USD 8–9 in duties for the same product; when I raised it, the seller refunded me directly, and FedEx then closed the dispute without fixing the underlying billing setup.In other words, duties and fees for these shipments are being misbilled to customers after delivery, even though the seller’s site states that shipping is free and does not clearly warn that buyers can later receive very large duty/brokerage invoices. If I had known there was any risk of thousands of dollars in additional charges, I would never have placed the order. I am currently disputing the FedEx charges and have asked the seller to correct their shipping/billing arrangements so that customers are not unexpectedly billed for duties and fees that should be the seller’s responsibility. Until this is resolved, buyers should be aware that you may receive substantial additional duty/tax invoices weeks or months after paying for your order, despite the “free shipping” claim.
Claim your business profile now and gain access to all features and respond to customer reviews.
Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.
