Review Time
I placed an order for six cans but after more than 16 days without delivery, I contacted customer support. My package was stuck at customers and they were unable to give me any further information. After requesting a refund, they agreed to honor it.
I placed an order for six cans but after more than 16 days without delivery, I contacted customer support. My package was stuck at customers and they were unable to give me any further information. After requesting a refund, they agreed to honor it.
My first time ordering at this website because I thought they have great deals i order advance so I know I'll get it on time before my baby's run out I have ordered before at different website they arrive on time I reach out but they dont have answer why my order is getting return to the sender this website sucks and if I don't get my order this week I want my money back or take it to legal cause you guys dont care obviously for babies that has run out of milk and have no other options you guys are terrible
I have been a recurring customer and usually order baby formula to be shipped to the US. The product itself is advertised with “free shipping."On a recent order, FedEx sent me a duty/tax bill for USD 4,342.04 linked to this shipment. Previously, FedEx had billed me about USD 8–9 in duties for the same product; when I raised it, the seller refunded me directly, and FedEx then closed the dispute without fixing the underlying billing setup.In other words, duties and fees for these shipments are being misbilled to customers after delivery, even though the seller’s site states that shipping is free and does not clearly warn that buyers can later receive very large duty/brokerage invoices. If I had known there was any risk of thousands of dollars in additional charges, I would never have placed the order. I am currently disputing the FedEx charges and have asked the seller to correct their shipping/billing arrangements so that customers are not unexpectedly billed for duties and fees that should be the seller’s responsibility. Until this is resolved, buyers should be aware that you may receive substantial additional duty/tax invoices weeks or months after paying for your order, despite the “free shipping” claim.
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