This review is submitted as a consumer grievance against Zepto for misrepresentation of service, deficiency in delivery, and unfair trade practice.On the date of order, the Zepto app displayed a delivery timeline of 17 minutes. The order was shown as “prepared” but was not delivered for over 1.5 hours. This constitutes false and misleading representation, designed to induce payment.Additionally, Zepto has supplied expired / near-expiry products, raising serious concerns regarding food safety and quality control, which is unacceptable under consumer protection norms.Despite repeated follow-ups with customer care until 3:00 AM, resolution was delayed. A refund was initiated only after prolonged escalation and is stated to take 5–6 working days, whereas payment collection is instant. This reflects deficiency in service and lack of reasonable redressal mechanisms.Such practices violate basic principles of consumer rights—right to information, right to safety, and right to timely redressal.I urge prospective customers to exercise caution and request Zepto to conduct an internal audit of its delivery claims, inventory management, and customer grievance handling.— Samir Dhar, Thane
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