Review Time
I had ordered multiple items out of saffola oats packet was torn looks like rat has bitten,cable protector was also broken.
Service is so pathetic that when I am filing the complaint app is not supporting the pictures nor they anr responding.i would give negative starts to zepto
My Zepto account linked with mobile number 8700993881 is currently on hold. I am unable to place orders.
Kindly review my account and unhold it as soon as possible. Let me know if any further verification is required
zepto customer service is tooo bad fost they promised something and then contradict there statement Tanu Mishra is typing... • TK446839781D4 (Tanu MishraARs _50_goodwill gesture coupon has been added to your Zepto account.A few things to note:You'll need to apply it manually at checkout — it's valid for 10 days and must be used in a single order.The discount applies only to item value, not the full orr vStart typing your messagesenior manager Sumit Singh •TK446839781D4Sumit SinghI understand that we have failed to provide the desired resolution and I assure you that we will ensure that this instance is used as a learning experience to improve our services.However, we have provided the best possible resolution to you for this issue. We respect your decision of not wanting to proceed with the same.Unfortunately, as the chat is repetitive, we are forced to clos conversation now. Tr. you forthese was some post
zepto customer service is tooo bad fost they promised something and then contradict there statement
Tanu Mishra is typing... • TK446839781D4 (
Tanu Mishra
ARs _50_goodwill gesture coupon has been added to your Zepto account.
A few things to note:
You'll need to apply it manually at checkout — it's valid for 10 days and must be used in a single order.
The discount applies only to item value, not the full orr v
Start typing your message
senior manager
Sumit Singh •
TK446839781D4
Sumit Singh
I understand that we have failed to provide the desired resolution and I assure you that we will ensure that this instance is used as a learning experience to improve our services.
However, we have provided the best possible resolution to you for this issue. We respect your decision of not wanting to proceed with the same.
Unfortunately, as the chat is repetitive, we are forced to clos conversation now. Tr. you for
these was some post
I ordered protein shaker.It was comoletely defective product.When kept idle also with water filled it starting leaking.I co.plained team was giving excuses ans then next day they asked for photos and next day again asked for video and third day when i sent them everything they told ita been 3 days we can take the product back.Completely cheater company and would never order from this app
I am extremely frustrated with Zepto’s pathetic service. I placed an order for eggs and vegetables because my kids had a school outing and it was urgently needed. The order was already on the way when, out of nowhere, Zepto cancelled it. No valid reason, no prior notice – just cancelled.They claim a refund was initiated, but it has been almost 2 days and I still haven’t received my money. This is unacceptable. On top of that, I tried multiple times to contact customer support, but there was no response at all. Absolutely zero accountability.I was a loyal customer and used Zepto almost every day, but after this horrible experience, I’m done. If this is how they treat regular customers, I cannot trust this platform anymore.
This review is submitted as a consumer grievance against Zepto for misrepresentation of service, deficiency in delivery, and unfair trade practice.On the date of order, the Zepto app displayed a delivery timeline of 17 minutes. The order was shown as “prepared” but was not delivered for over 1.5 hours. This constitutes false and misleading representation, designed to induce payment.Additionally, Zepto has supplied expired / near-expiry products, raising serious concerns regarding food safety and quality control, which is unacceptable under consumer protection norms.Despite repeated follow-ups with customer care until 3:00 AM, resolution was delayed. A refund was initiated only after prolonged escalation and is stated to take 5–6 working days, whereas payment collection is instant. This reflects deficiency in service and lack of reasonable redressal mechanisms.Such practices violate basic principles of consumer rights—right to information, right to safety, and right to timely redressal.I urge prospective customers to exercise caution and request Zepto to conduct an internal audit of its delivery claims, inventory management, and customer grievance handling.— Samir Dhar, Thane
I have order from Zepto for 903.00 INR (prepaid)My order # MOLIIKIKH86336There were 12 items. When I received the order, there were only 1 item (195/- INR). So I asked the delivery person where is the rest items. He said those will be coming through another person and only Zepto caffe items he will deliver. So I believed that. After he left I checked the application and all items showing as delivered. So I called the delivery person again and asked him about it. Again he said the same thing. That was not logical, there we no tracking details. I contacted the customer service and they’re not trying to solve the issue and not ready to reschedule the partial order delivery . Instead of tha they said, they will do the refund. I received a message from the Zepto by telling that I will receive the amount after deducting the delivery fee because the delivery item cost only 195. Which was not my mistake. And after 5-7 working days only I will receive the amount in my account. They said the amount will come to my Zepto valet within an hour. But it didn’t come after 1 hour. So I was not able to utilise it.Here the time , money , energy, effort all of mine goes invalid. I lost all for this order. Very disappointed with the customer care service, the delivery. over all performance of Zepto is very poor. I thought Zepto is working on FOFO model. But now understand that Zepto doesn’t have any hold or power on franchises
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