This company doesn't even deserve ONE star much less 5!I ordered in good faith on November 29. What was I thinking? Ordering almost a month before Christmas that something can't get from TX to SC?? Seriously, I have been a repeat customer, spending a lot of money with these people. My husband loves the clothes, which they are absolutely awesome; however, their customer service is seriously lacking. I ordered on November 29. I received no update until Dec 10, which then said "label created" but not a thing since. The tracking number does not work and does not go beyond the "label created" status. They are absolutely full of it in their FAQ and continued email blasts where they are begging for more orders when they clearly can't even handle the load they have. I have emailed them THREE times and received NO response to date. I've been emailing for over a week and get nothing but the automated response that says my message just landed in their inbox and that they'll reach out. BS!!! They have done nothing. When you're getting multiple emails from upset customers, you RESPOND, not HIDE! I will absolutely NEVER order from these people again. My order is NOT on the way. They basically have stolen my money which was over $100, (one of my smaller orders, thank goodness) That $2.99 No BS guarantee of package protection is a load of garbage too. I am leaving this review, which I normally wouldn't do, but because of their egregious handling of my (and apparently a lot of other people as well) order. I absolutely understand it's a busy time BUT I ordered on Nov 29. I didn't bother to start emailing and asking questions until Dec 13. All of their FAQ saying "We're working double time and guarantee your order will reach you by Christmas." They didn't respond to numerous emails but yet had the nerve to keep sending out eblasts wanting more orders they can not fulfill. The ONLY reason I am leaving this review is because THEY REFUSE TO RESPOND. I am hoping they have a human monitoring their reviews, because I am sick of waiting. I already had to replace the gift, so at this point I just want my money back and to say goodbye to these people. I've had a couple issues with them in the past but chalked it up to everybody makes mistakes, which I absolutely understand, but they are basically hiding because they evidently can't deal with the backlash they're getting. I have had it and I just want my money back. I am out over $100 and have not received my order which has been in the works for over 3 weeks. I WANT A RESPONSE.I WANT MY MONEY BACK. I am DONE with you people. Figures the one time I don't pay with my PayPal card, I have an issue. I'd have already opened up a PayPal dispute with these thieves, but sadly I used a different card and wasn't able to. These people were already on thin ice with me but no more. Stick a fork in me, I am DONE! Just give me my $$$ back!
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American Made Military Apparel, Special Items, Accessories, Gear & Products. Veteran Founded and Operated #stayzero
