Review Time
AVOID THIS COMPANY AT ALL COSTS!!! I've tried to be understanding given the holiday rush, but my experience has been terrible. I placed an order on November 29 for Christmas gifts and finally received it on December 15—but it was the WRONG order. Customer service is nearly impossible to reach. After a week, they finally responded and instructed me to return the item. I followed their instructions, but it took weeks just to get my return approved. I was finally able to send back the incorrect order on January 10! Then, I received an email stating my original order was out of stock, and I was issued STORE CREDIT for less than what I initially paid. I want a refund, not store credit. I strongly advise you to spend your money with a company that values its customers. Honestly, I would give this company zero stars if I could!
I placed an order, and within minutes, I realized I had entered the wrong address. I immediately attempted to contact the company for assistance. I received a follow-up email stating that the order was being processed and the address could not be changed. I decided to let it go and move on. A week later, I got an email saying, 'Sorry, your order has already been delivered; we cannot change the address.' I'm extremely frustrated. It’s 2025, and it's hard to believe that you can't change an address. Plus, receiving a snarky email in response is just unacceptable. Thanks for being completely unhelpful and showing no regard for your customers.
I placed an order for several items on 11/26/25, and I still haven't received anything, nor have I gotten any assistance from the customer support team. There's no phone number to reach out to. The tracking information indicates 'label created but not received by the carrier.' I've sent multiple emails over the past month. Initially, I received unhelpful automated responses, and now I’m not getting any replies at all. I cannot recommend this service.
I made an order of a few things on 11/26/25. Yall, I still have not received it nor have I received any help from their customer support. There is no phone number to call. Through the tracking number they gave me it says “label created but not received by UPS.” I have emailed multiple times of the last month. At one point I was getting AI, unhelpful responses, and now I’m getting no responses at all. Will not recommend this brand.
I placed a order, within minutes I realized I put the wrong address. I immediately tried contacting the company. I received a follow up email saying the order was being processed and that the address couldn't be changed. I gave up on my order and moved on with my life. 1 week later I received an email saying "sorry your order has already been delivered, we cannot change the address." I'm livid, This is 2025, 26 in 2 days and 1 you cant change a address and 2 you respond with a snarky email? Thanks for being absolutely useless and giving ZeroF@cks like your products advertise.
This company doesn't even deserve ONE star much less 5!I ordered in good faith on November 29. What was I thinking? Ordering almost a month before Christmas that something can't get from TX to SC?? Seriously, I have been a repeat customer, spending a lot of money with these people. My husband loves the clothes, which they are absolutely awesome; however, their customer service is seriously lacking. I ordered on November 29. I received no update until Dec 10, which then said "label created" but not a thing since. The tracking number does not work and does not go beyond the "label created" status. They are absolutely full of it in their FAQ and continued email blasts where they are begging for more orders when they clearly can't even handle the load they have. I have emailed them THREE times and received NO response to date. I've been emailing for over a week and get nothing but the automated response that says my message just landed in their inbox and that they'll reach out. BS!!! They have done nothing. When you're getting multiple emails from upset customers, you RESPOND, not HIDE! I will absolutely NEVER order from these people again. My order is NOT on the way. They basically have stolen my money which was over $100, (one of my smaller orders, thank goodness) That $2.99 No BS guarantee of package protection is a load of garbage too. I am leaving this review, which I normally wouldn't do, but because of their egregious handling of my (and apparently a lot of other people as well) order. I absolutely understand it's a busy time BUT I ordered on Nov 29. I didn't bother to start emailing and asking questions until Dec 13. All of their FAQ saying "We're working double time and guarantee your order will reach you by Christmas." They didn't respond to numerous emails but yet had the nerve to keep sending out eblasts wanting more orders they can not fulfill. The ONLY reason I am leaving this review is because THEY REFUSE TO RESPOND. I am hoping they have a human monitoring their reviews, because I am sick of waiting. I already had to replace the gift, so at this point I just want my money back and to say goodbye to these people. I've had a couple issues with them in the past but chalked it up to everybody makes mistakes, which I absolutely understand, but they are basically hiding because they evidently can't deal with the backlash they're getting. I have had it and I just want my money back. I am out over $100 and have not received my order which has been in the works for over 3 weeks. I WANT A RESPONSE.I WANT MY MONEY BACK. I am DONE with you people. Figures the one time I don't pay with my PayPal card, I have an issue. I'd have already opened up a PayPal dispute with these thieves, but sadly I used a different card and wasn't able to. These people were already on thin ice with me but no more. Stick a fork in me, I am DONE! Just give me my $$$ back!
I have tried every avenue to contact this company. The phone numbers do not work; one just hangs up and the other says not available and messages are full. I ordered a 2X hoodie for my son and it shows on the order from December 5th as a medium. He is 6 ft 3 and 240 lb so no not a medium. I have sent several e mails to try and get this corrected and gotten no response. I like working with veterans' organizations and most are great, but this one has been a real disappointment. UPDATE: I did finally connect with the company and told me their phones have not worked for a year! They did respond to my e mail finally and took care of the size issue. Am told it will be shipped soon and a tracking will be provided. I am hopeful this is finally taken care of. Once the item is shipped, I will again update. UPDATE: I talked with a nice lady who took care of things and product arrived quickly. The Smuggler hoodie was really nice and my son loved it. I would patronize this site again.
Update 12/22 I have heard from customer service, and they are correcting the shipment issue. It appears this has been possibly their busiest year yet. As long as I receive my products (which I trust I will), will update my review further. I placed an order on December 5th. I gave them a week (12/12) before emailing due to no updates on this order. I received a notice of shipping on 12/16 with no email back from customer service still. I then got a notice that it was an undeliverable package from the carrier facility and being returned to sender. I have email again and still no response. I understand it is the holidays but their customer service is extremely lacking. If this gets fixed somehow, I’ll update, but at this moment, I do not recommend ordering from this company
Ordered a hoodie 12 days ago and it never shipped out so I got a refund. Awful shipping expectations for an $80 product. The company stated that it ships within 1-2 business days and I waited 12 and got nothing. I would take my business elsewhere where.
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American Made Military Apparel, Special Items, Accessories, Gear & Products. Veteran Founded and Operated #stayzero
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