This review is both for the trampoline and after sales service. We were a little late in buying a trampoline compared to everyone else with kids stuck in lockdown last summer, so ended up buying at, what we considered, the higher end of the price bracket with an 8ft Zero Gravity trampoline. However, having now seen friend’s cheaper ones that did not survive the summer, the quality and thus value for money is now showing over those from the usual supermarket and catalogue retailer high street stores.It’s not all been smooth ownership though, we moved house and when we disassembled and reassembled the trampoline there were some broken parts. Whilst this could have knocked my rating down, the customer service kept it at 5 stars. I emailed asking what I could do, and within minutes I had a phone call from Sorin asking for more info and pictures to help. They advised that we had the trampoline set up in a less than optimal way, and dispatched several new parts and tools the next day, all free of charge, and threw in some complimentary jump socks for my kids. They followed up to make sure the parts had arrived and everything was in order.I’ve subsequently also discovered that you can buy all the spare parts on their website, should I need to outside of the warranty period, and I am really impressed at the prices. They could easily follow the usual model of making it too expensive to fix and cheaper to replace, but I consider the replacement parts very reasonable, such as new jump mat for 13quid and bolts at less than a pound for a multipack etc.I think this is a rare company in today’s world that honour their warranty without quibble, and actually make sustaining the product affordable, which clearly has good environmental benefits as well as the customer’s pocket.
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