We have generally relied on a particular service for our holiday car rentals. Recently, we booked a vehicle to pick up in New Zealand's South Island and return in the North Island. Unfortunately, we were not informed that their insurance wouldn't cover taking the rental across the Cook Strait. When we contacted the dealership, they confirmed we could take the car on the ferry, but the service disputed this, stating their insurance wouldn't cover ferry crossings. To avoid unexpected costs for potential damages, we opted to purchase the dealership's excess insurance upon collecting the vehicle. We are disappointed that the service couldn't clarify this for us, as it would have only taken a few calls or emails!
Claim your business profile now and gain access to all features and respond to customer reviews.
