I purchased from zettle back in August 2022, I bought a zettle terminal for a new business I was starting. I was taken ill, and unable to start my business as planned.Following on from treatment, I am now back in a place where I am well enough to kick start my venture.I unpacked my zettle terminal, turned it on, and was greeted with a security error message. I reached out to zettle customer service and I was told that the unit was ‘damaged’ and ‘had been dropped.’ Of which, I could confirm that it certainly hadn’t - it was still sitting in its box, on my desk in my office with the plastic protective film still on it (which I photographed and sent to zettle).I was told that there was nothing they could do, and I could buy another terminal if I wished!Yes, the unit might have been purchased a couple of years ago, but I hasn’t been used. There is no difference to the unit sitting on a shelf in their warehouse waiting to be purchased!I’m highly disappointed by the level of empathy by zettle, given the circumstances and the fact that I run hundreds of pounds per month through my other PayPal accounts, and the cost of a machine to them is pennies, but to me it’s a lot of money for something that isn’t working!Highly disappointing Zettle/Paypal. Wouldn’t recommend them at all!
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