What didn't go wrong? I was booked in to do an antique/bric-a-brac stall at Newton Abbot Racecourse, just shifting a few things I'd acquired due to a recent bereavement, and I thought it'd be handy to be able to take card payments on my phone. After checking out the options, I settled on the all singing, all dancing Zettle by PayPal (apparently, it's always "by PayPal" as if that will give consumers confidence). And PayPal were the first problem. I don't bother with them much but having downloaded the Zettle app to my phone, I found it had to be linked to my PayPal account. I couldn't remember my password so I needed a reminder and yep, you're probably ahead of me, they wanted to send a text reminder to the last phone number but one. That old chestnut. And no, there's no way of changing your phone without asking for a passcode... well, you get the drift. So, I decided to open a new PayPal account for ease of purpose; WRONG... there's already an account with that e-mail address. Of course there is, for goodness sake, but... not to worry, my wife has a PayPal account and a linked bank account, and she remembers her password, so we'll link the all singing, all dancing Zettle - by PayPal, of course - to her account. Having opened the Zettle app, it was eminently over-complicated and not in the slightest user friendly - obsessed with stock inventories and receipt issuing - I just wanted to flog a few second-hand bits at a Saturday market, not become the new Mr Selfridge. Anyhow, eventually my wife and I worked it out (yes it took two of us and we really aren't stupid people) and put a couple of test payments through, one for £1 and another for £2. The following day we used the Zettle by PayPal app just the once (which is just as well) as most customers paid in cash. The one chap that wanted to pay by card purchased a couple of items for £18. Again, it seemed to go through but here we are nearly a month later and no sign of where our £21 has gone to. I tried customer 'help' who couldn't find any accounts linked to either my wife's or my account. Zettle by Pay-not-my-Pal, avoid it like the plague. If you need to take contactless payments for whatever reason I suggest you find an app that links direct to your bank account. Zettle - by PayPal - isn't fit for purpose. I've uninstalled the app and put the £21 down to experience.
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