Your Base Unit has failed and let me down, can no longer print receipts and it will not charge the CardReader. The CardReader does charge when plugged in direct. Your agent confirmed it was purchased as a complete set on 3 May 2022 for £238.80 Ref ***********. The unit is not of Merchantable Quality having lasted just 3yrs! Your agent offered to replace it at £89.00 when I enquired about a discount he offered 'the limit' of £10.00. I asked for it to be escalated as I consider this 'unreasonable' I counter offered suggesting 'half price' at £45.00. I'll await a reply.
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