Reserved a car from Zezgo thru a package deal on Expedia. They usually show the logo of the carrier next to the price and type of the car. This time Expedia was only showing the price and type of car. I didnt see who the carrier was. I booked the package and later saw the carrier was Zezgo, a company I never heard of. At the airport we found out the carrier was offsite so we took the shuttle bus to the carrier. At the carrier we were quickly told our insurance was not acceptable and we would have to buy insurance for an extra $140. Other people in line were being told to pay $200-300 and some were told their insurance was good but there would be a $1000 hold on their credit card. I called Expedia and asked to be booked with another rental carrier but they refused and instead offered me $70 for my troubles (which I never got). Zezgo was banking on me giving in being I was stranded out of town, away from the airport with my wife, son and luggage.. I did not take the bait, I tipped the shuttle driver to take me back to the airport and booked with Enterprise, who had a car available. This company is predatory and should not be patronized. Expedia should sever ties with them as it is not in their best interests to screw their own customers like that
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Unlike most new car rental brands, Zezgo is not focused on attracting huge volumes of reservations by being the one of the cheapest, its focused on high quality service at a reasonable price with an unbeatable reputation, attracting volume by natural business Growth.Our vision is to be the leading car rental company, delivering superior value to our Customers. We will achieve our vision by fulfilling our purpose which is to create superior value for our customers.See more
