Poor service and frustrating experience
Honestly, I wouldn't even rate them with one star. Even though we had our own insurance certificate, they persistently pressured us to purchase their insurance, and the deposit was set at $1000. The young female employee with glasses and permed hair was not only unfriendly but also dismissive, failing to address our inquiries. To make matters worse, when we returned the rental car at 7 AM, they hadn't opened until 8 AM, and our flight was scheduled for 9:40 AM. The 24-hour call center was unresponsive, leaving us extremely frustrated. Three other customers were in the same predicament, trying to return their cars early in the morning. Furthermore, the shuttle service to the airport also began at 8 AM, and the rental staff provided no information to customers. Why operate in this manner without seeking improvements? I strongly advise everyone to avoid this rental car service and suggest better training or replacement for their employees.
Claim your business profile now and gain access to all features and respond to customer reviews.
Unlike most new car rental brands, Zezgo is not focused on attracting huge volumes of reservations by being the one of the cheapest, its focused on high quality service at a reasonable price with an unbeatable reputation, attracting volume by natural business Growth.Our vision is to be the leading car rental company, delivering superior value to our Customers. We will achieve our vision by fulfilling our purpose which is to create superior value for our customers.See more
