I had an extremely disappointing experience with the service. I waited over an hour to be picked up from the airport. When I finally arrived to collect the vehicle, I was told I couldn’t use my personal card and had to pay $302.26 for the rental. At that moment, I felt I had no other option. I expected my deposit to be refunded, but instead, they charged me an additional $88. When I called for clarification on the charges, the representative hung up on me. I tried again, spoke to another person for only five minutes before getting disconnected again. Now, I’m facing a loss of almost $400 with no one to assist me. The level of professionalism and customer service was severely lacking, and I will not be using their services again.
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Unlike most new car rental brands, Zezgo is not focused on attracting huge volumes of reservations by being the one of the cheapest, its focused on high quality service at a reasonable price with an unbeatable reputation, attracting volume by natural business Growth.Our vision is to be the leading car rental company, delivering superior value to our Customers. We will achieve our vision by fulfilling our purpose which is to create superior value for our customers.See more
