Nearly $2,000 Charged After Return With No Proof & No Supervisor Access
I rented a vehicle from Zezgo Orlando and returned it on February 9, 2026 at 8:15 AM. The vehicle was inspected at drop-off. No damage was reported to me, and I was not asked to sign any damage acknowledgment form.
Four days later, on February 13, 2026, Zezgo charged my card $1,686.88 — almost $2,000 — without prior written notice, documentation, or explanation.
When I called, I was told the charge was for windshield damage and tolls. I was further told the alleged incident occurred on February 12 — three days AFTER the vehicle had already been returned and was no longer in my possession.
This makes no sense.
We did not go through any toll violations, accidents, towing, or incidents during the rental. I have clear photos of the vehicle taken at return, and the windshield was not damaged.
I have called repeatedly all day trying to resolve this directly. Each representative told me they “cannot help” and that I must email. I requested to speak to a supervisor and was not allowed to escalate the issue. I was denied access to anyone with authority to resolve the matter.
I immediately emailed and provided my return photos. Despite that, Zezgo has not provided:
Dated, time-stamped photos of the alleged windshield damage
A return inspection report
A signed damage acknowledgment form
An itemized repair invoice
Toll documentation showing dates and locations
A breakdown explaining how $1,686.88 was calculated
Additionally, my $250 security deposit has not been returned.
Being charged nearly $2,000 days after returning a vehicle, without documentation, without notice, and without access to a supervisor is extremely concerning. The lack of transparency and refusal to properly address the issue forced me to dispute the charge with my bank.
If you rent from this company:
• Take detailed photos and video at pickup and drop-off
• Get written confirmation of return condition
• Monitor your bank account after returning the vehicle
I hope this is corrected, but based on my experience, proceed with caution.
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Unlike most new car rental brands, Zezgo is not focused on attracting huge volumes of reservations by being the one of the cheapest, its focused on high quality service at a reasonable price with an unbeatable reputation, attracting volume by natural business Growth.Our vision is to be the leading car rental company, delivering superior value to our Customers. We will achieve our vision by fulfilling our purpose which is to create superior value for our customers.See more
