zezgo.com

This is the worse car rental company I’ve ever had contact with. The line was long, with people stan

This is the worse car rental company I’ve ever had contact with. The line was long, with people standing at the door. There were different people in the building, but only 1 was behind the counter. They required my insurance company’s declaration page. I have never been asked to provide this. They wanted to charge me an additional $30.00 per day plus tax to use their insurance. I said no, by doing this, I would have paid an extra $240.00. This was because my personal insurance only had a $25,000 per person bodily injury and the state of California requires $30,000 per person. I called my insurance company and had the bodily injury increased to $50,000 per person. I went back inside the office and tried to rent the car, but was told I couldn’t because I had already canceled. Plus they wanted to charge $1,500 deposit on my credit card. I went online with Hertz and they provided me a car for a$226.00, so naturally, I went with Hertz. Hertz charged $200 deposit on my credit card. This is a terrible, terrible, company. People are on vacations, needing cars, and thinking that the car will be ready for pick up when they arrive at their destination. Zezgo doesn’t even have a pickup/return location at LAX, you have to be shuttled to a different location. Please read the reviews for this company, trust the reviews, and save yourself the headache. I contacted Expedia about a refund and was told that Zezgo would not issue a refund. I reserved for 1 week. I can understand them keeping 1 day of rental money but not the entire amount. REMEMBER: ALL THAT GLITTERS AIN’T GOLD.

Date of experience: Feb 17, 2026