5 weeks before my wife’s 60th Birthday I ordered her a necklace from Ziella. I got updates about the tracking and and was then told it had been delivered by Evri but it hadn’t.Upon checking my order I then realised that I’d put our postal address but the postcode of the house that we’d moved from 3 months earlier.Many emails were then sent to a gentleman called Pau at Ziella who was very helpful and sympathetic and due to its late arrival gave us a 20% refund.Contacting Evri was much harder and they took ages to reply by which time Pau had informed me that as a gesture of goodwill they would send me another one, which arrived within 8 days on 24/10/2025.Eventually Evri advised me that the first parcel had been returned to Ziella.Pau’s customer service was first class, in spite of the fact that it was my error that caused the issue with the first parcel. Based solely on my experience, I have no hesitation in highly recommending this company.
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