Review Time
My previous review has been deleted I don’t know why. So i’m posting it again. So recently, I purchased from Ziella and I couldn't be happier with my experience!
The product quality is absolutely beautiful, you can really tell that care and attention to detail go into every piece. It made such a meaningful gift and exceeded my expectations.
The service was also fantastic. My order arrived smoothly, and the whole process felt easy and reliable. What stood out the most, though, was the customer support. Their after-sales and customer support was very responsive, kind, and genuinely helpful.
Special shoutout to Pau for the excellent assistance! Your support made the whole experience even better.
If you're looking for a thoughtful gift and great customer service, I definitely recommend Ziella.
Received it and it is amazing I give it a 10 out of 10 in everything. My wife absolutely loves it. You guys do amazing work. I will definitely be recommending you guys to all my friends. Thank you
I would also like to give a BIG shout out to "Pau" the customer service that they provided was amazing and very quick to helping me with the problem that I had. 10 out of 10 for them too for sure.
I had some issues with my order, I emailed the company about it and they sent me an email back quickly with information about the shipping so I could track my order. Everyone at the company was really professional and sincere.
I recently purchased from Ziella and I couldn’t be happier with my experience! The product quality is absolutely beautiful, you can really tell that care and attention to detail go into every piece. It made such a meaningful gift and exceeded my expectations.
The service was also fantastic. My order arrived smoothly, and the whole process felt easy and reliable. What stood out the most, though, was the customer support. Their after-sales and customer support was very responsive, kind, and genuinely helpful.
Special shoutout to Pau for the excellent assistance! Your support made the whole experience even better.
If you're looking for a thoughtful gift and great customer service, I definitely recommend Ziella.
Ordered necklace 1/28 and it is 2/19 and I have not received my $90 necklace to date and have had no response to any of my 5 emails asking for delivery updates. Reported purchase as fraudulent to my credit card company. Do NOT take the risk as I have done!!
I placed an order for a Christmas gift in early December, but it didn't ship until after the holiday. I reached out to the service to cancel if it wasn't delivered by Christmas. Now, I'm still in contact with customer support, expressing my dissatisfaction with the poor quality of the product and requesting a refund. I plan to dispute the charge with my credit card. This is a necklace that cost $5 to make, yet I was charged $70. It's definitely not worth the price.
I placed an order for a necklace featuring both my birthstone and my wife's, engraved with our names for her birthday. I reached out to customer support with a question and received a prompt response. I was kept informed about the progress of my order, and it arrived in a timely manner. My wife is absolutely thrilled with the necklace. While I'm unsure about its long-term quality, it looks beautiful now. Overall, I've had a positive experience with this company. The display box was also impressive, with a light that illuminated the necklace beautifully.
I regret not investigating more reviews. If I had known the item was shipping from abroad, I would not have placed my order. They promised delivery by Christmas, but now it’s the 24th and nothing has arrived. This is very frustrating.
I wish I had read more reviews before ordering. If I had known the item was shipping from overseas, I would not have placed my order. They promised it would arrive in time for Christmas, but I ordered on the 1st and it’s now the 24th. What a letdown.
I would rate this zero if possible. I ordered on December 8th and still haven't received my package. I've sent numerous emails with no response, and the tracking number doesn't work. I'm just trying to get a refund, but no one is replying.
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