I went on the website searching for vinyls of specific old albums I wanted to add to my collection, when the search results came up I read the descriptions, added them to my basket and purchased them. Today, CDs were delivered to my house. At no point during any of the communication (email confirmation and delivery emails) does it say that these were CDs. How ridiculous that the item title would not contain the media format, and that their rubbish website would take a search specifically for vinyls and give me CDs as a result (without saying anywhere that they are CDs)
There is no customer service, the phone number goes straight to an answerphone (lazy, unprofessional) and the online chat is basically a search engine to take you to FAQ answers.
Not a website I will ever be visiting again.
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