This is a public complaint about my ongoing internet outage, which began on December 7. It has been five days without connection, updates, or resolution. A technician appointment was scheduled but later canceled, stating the issue was outside my home. Since then, there has been complete silence. I've contacted support multiple times, spending many hours, but the experience has been frustrating with long wait times and disconnections. I’ve now signed up with another provider who offers clearer communication. This situation has caused me financial losses and significant frustration. I expect a real update, an explanation, and compensation for the service loss.
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Ziggo is een innovatieve en betrouwbare leverancier van (digitale) televisie en radio, internet en telefonie via de kabel.