Review Time
Generally operates like a standard internet service provider without any major problems. However, I experience daily outages lasting 10 to 30 minutes at unpredictable times, not during planned maintenance. Need to complete an important task? The service seems to have other plans. Just returned home after a long workday and want to enjoy a movie? The service has other ideas. Hoping to chat with friends on a platform? You can imagine the response.
I live in a small apartment, and the internet is extremely slow. The doorbell struggles with connectivity as well. The only way to reach support is through a premium number that incurs charges. When I log into the app, I can only see my number and nothing else. Previously, I had a different provider and faced no issues. I regret choosing this service.
This is a public complaint about my persistent internet outage that began on Sunday, December 7. It's now been five days without any connection, updates, or resolution. On Monday, I had a technician appointment scheduled for Thursday, December 11 (10:30-13:30). However, that same day, the appointment was canceled, stating the problem was outside my home and would be resolved without a visit. Since then, there has been complete silence. I've reached out to the support team six times in one day, spending over three hours. The experience was a total disaster: 1. 30-minute wait followed by a disconnection 2. 15-minute wait and then disconnected 3. Another 15 minutes on hold, then cut off again 4. Finally spoke to someone after a long wait, but they didn't speak English, promised a call back in 10 minutes, which never happened 5. Another long call ended mid-conversation 6. Eventually reached someone who had no information beyond an outdated email, couldn’t escalate the issue, and the only option was to wait indefinitely. I requested to file a complaint, and was told the complaints team would call me. Naturally, no one did. Since I don't speak the local language, I have to navigate the phone menu hoping to reach someone who can assist me. It's exhausting, random, and utterly ineffective. As a result, I've already signed up with another provider, even though they require 11 days for installation; at least they offer clear information and a set date. For now, I’m keeping both services, but the original provider is on borrowed time, and things aren’t looking promising. Working from home without internet means lost income and regulatory risks. The failures of your service have cost me time, money, and significant frustration. I’m sharing this publicly to inform others about what they might expect from your service. At this point, I expect: • A genuine update on when this will be resolved • An explanation for the issues I am facing • An understanding of this level of service • Compensation for the lost service and time This situation has escalated beyond mere inconvenience; it’s sheer negligence.
This is a public complaint about my ongoing internet outage, which began on December 7. It has been five days without connection, updates, or resolution. A technician appointment was scheduled but later canceled, stating the issue was outside my home. Since then, there has been complete silence. I've contacted support multiple times, spending many hours, but the experience has been frustrating with long wait times and disconnections. I’ve now signed up with another provider who offers clearer communication. This situation has caused me financial losses and significant frustration. I expect a real update, an explanation, and compensation for the service loss.
The service provided an update that rendered my modem incompatible. It took an entire day to identify the issue. For four days, I had no internet or heating. I had to hire someone to diagnose the problem and waited nine days for assistance. A quick modem replacement could have saved me time and money.
I typically don’t write reviews, but my experience has been so frustrating that I must warn others. After joining a standard package, I’ve faced numerous billing errors, resulting in overcharges. The customer service has been unhelpful, and I’ve yet to receive a resolution or a proper explanation. I strongly advise against using this service due to the poor Wi-Fi quality and disastrous customer support.
This has been an incredibly disappointing experience. The place I live only allows for one internet provider, and I encountered numerous issues with getting a modem. After multiple calls and a technician visit, I still have no working internet. The lack of communication from the service has been frustrating, and I’ve spent countless hours trying to resolve simple issues.
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Ziggo is een innovatieve en betrouwbare leverancier van (digitale) televisie en radio, internet en telefonie via de kabel.
