web site states 5 mins from Miami Airport. took them 59 Mins to pick me up(and that was after 3 phone calls!Bad pick up experience, car was rough with scratches all over body work! inside had not been cleaned (still had car parking tickets on dash board and in glove box! general standard of cleanliness Poor!try to get you to take out a transporter toll system that is twice the price of the car rental.if you state you do not want this service they get you to sign a disclaimer not to use toll roads! when you ask them for a map they say they have not one so they do not advise you on what roads you can use and which ones you can't use! they still leave this system on so they can keep a track on you and then charge you even if you pay for the Tolls.when we got to the office to fill out paper work, no one apologised for keeping us waiting at the airport!Just pushed all the paper works at me to sign to get me out as quick as possible.did not like it when i took a video of the state of the car with all the scratches and dirt !Just given keys with no explanation on any controlswhen asked which way to go, answered Don;t KnowNO Customer Servicewould not recommend!
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