Review Time
Actual rental wasn't too bad.However, when we received $400 short refund on our security deposit, queried via customer service email. It took 5 emails until they actually replied.Just be careful re the tolls - the wording is unclear. It says $25 fee "each time zigzag received my toll charge." So our understanding was that it is $25 per day or per rental. Not for each and every toll (that would be ridiculous it seemed).Toll fees came to $40. Penalty (admin) came to $375We wrote back to explain that it was not clear from the wording, but customer service to date (2 months later) has not bothered replying.We thought we were saving money by not going to the mainstream rentals, but this rental of 10 days actually landed up costing us more.BE CAREFUL WHEN SIGNING THE TOLLS WAIVER!
I would have chose zero stars,but you have to choose one to write a review. BEWARE SCAMMERS!!!!!! My husband and I rented one of their cheap cars online. I paid the total rental fee for two days for $50. They were 2 hours late picking us up from the airport. That should have been a red flag for me. But my husband insisted we wait. We were taken to a warehouse with nice cars and were given a 210 Hyundai to drive. Almost bald tires, smoke smelling with 67,000 + mile's on it. We had to put down a $600 deposit that was supposed to be returned to us after the rental. We returned the car in the same condition 3 hours early. The ZigZag employee looked over the car and signed there were no damages. When we got back to Ohio we called our credit car company. And found that the company only gave us $273. When we tried to call them back to ask,the employee told us to call customer service from the website. Which was the exact same number that I called. When I tried to leave a message, the mailbox was full. If we had in fact damaged the car,they would have told us when we returned the car. Furthermore the car was covered under our full coverage insurance. If we wrecked the car they would have called Allstate. I believe they didn't because insurance companies come out to assess the damage. If they came they would see that Zigzag car rental LLC. LIED. I never got in touch with them. I have reported them on Consumer Reports and Better Business Bureau. I'm now in the process of using them. Stay away from these foreign scammers!!!
This car company doesn’t exist anymore. Booked a car to pickup on 1st Dec, show up at ‘Zigzag Rent A Car’ and the building has been vacated. Surprised their website is still up and running. No answer on phones or whatsapp messages. And no, don’t suppose we will get a refund either
web site states 5 mins from Miami Airport. took them 59 Mins to pick me up(and that was after 3 phone calls!Bad pick up experience, car was rough with scratches all over body work! inside had not been cleaned (still had car parking tickets on dash board and in glove box! general standard of cleanliness Poor!try to get you to take out a transporter toll system that is twice the price of the car rental.if you state you do not want this service they get you to sign a disclaimer not to use toll roads! when you ask them for a map they say they have not one so they do not advise you on what roads you can use and which ones you can't use! they still leave this system on so they can keep a track on you and then charge you even if you pay for the Tolls.when we got to the office to fill out paper work, no one apologised for keeping us waiting at the airport!Just pushed all the paper works at me to sign to get me out as quick as possible.did not like it when i took a video of the state of the car with all the scratches and dirt !Just given keys with no explanation on any controlswhen asked which way to go, answered Don;t KnowNO Customer Servicewould not recommend!
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