I ordered from ZIIPBeauty.co.uk, and they shipped my parcel with FedEx from the UK. The package got stuck in Feltham on 20 November and stayed there without any movement for almost two weeks. No delivery date, no updates - nothing.After I started sending daily complaints, FedEx suddenly produced a single meaningless scan on 2 December saying “On the way”. But the parcel is still in the exact same UK facility, and the tracking still shows no delivery date.It honestly feels like FedEx is just generating fake movement scans to make it look like the package still exists, while in reality it’s either lost or forgotten somewhere in their warehouse. These scans don’t mean real progress - they’re just cosmetic updates to avoid admitting the shipment is stuck.Meanwhile, ZIIP Beauty completely ignores the situation.No support, no solutions, no responsibility. They took the money and walked away. I receive daily emails from different FedEx employees, all repeating the same scripted “we’re investigating” message, with zero actual progress.This entire process feels like a scam-like loop:they ship with the cheapest unreliable courier,the parcel gets stuck and stops moving,FedEx sends pointless scans to pretend things are happening,and the seller completely disappears.I’ve lost time, money, and trust.Avoid ZIIPBeauty.co.uk and their FedEx shipping at all costs.UPD for Elin reply:Hi Elin, I’m not quite sure what you requested from me or where I’m supposed to send it. There’s no private messaging on Trustpilot, and my email inbox is completely empty.In any case, I’ve already sent several emails to your support address - all of which have been ignored so far. If you genuinely need more information, please specify exactly what you want and how I’m supposed to provide it.Until then, your reply here looks more like a template than real assistance.
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