I have to agree with others and their experience with customer service. I have found it very difficult, frustrating and time consuming to get a straight answer to any problems you may have. My issue is a faulty device ( it’s not vibrating ) the only way there seems to be for contacting them is by email so you send an email one day and they normally reply 24 hours later, which is fine if they would read the email you sent and answer your concerns, but instead they send a unrelated reply back which seems like a generic cut and paste reply. You then send another email and they answer in another 24 hours with another unrelated answer to your problem and so forth and so on. I have now been able to submit a form for a replacement, I thought if it’s a faulty device you could return it and they would send out a new one, but they have refused my return request because I did not upload a video of me using it ( I’m not really happy about having to send a video of myself) I would prefer to send the faulty device back and they can test it themselves. So I will now wait another few days to see what the outcome will be.
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