I am really disappointed at the lack of customer service or the wanting to assist a customer in their experience. I spent a great deal of money on the full package plus a few extras, and my skin is not reacting well to the gels you HAVE to use with the machine. Knowing that 2 were included in the kit I purchased, I tried to return the one that I bought separately. I was thinking that would be the easiest refund without returning the entire kit. Instead I was told that because it's a consumable product it can't be returned. I have never heard of any skin or cosmetic company with this policy. When a client has a skin reaction due to ingredients, and you can't purchase in a store, how are you to know that you are reactive. They didn't even buffer it with a partial refund or anything which most companies at least due if they can't take it back. Heck, many tell you not to return it since it is open so you aren't wasting money on either end for shipping.I was really excited by this line, but the lack of customer service or assistance really put me off.
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