I bought this item 2 weeks ago, it’s unused, sealed in its box. I have been trying all this time to arrange a return. I read very worrying reviews re pain and twitching, so I changed my mind as it’s marketed to be painless (and I have neurological condition). I asked for a return under the 30 day return window for an unused item. Zipp has not responded for a week at a time then misread any emails to deliberately waste time, they asked ridiculous questions then didn't respond to the answers. Then , ignoring the above, said they can’t a return my “faulty /used item/outside the return window” when it’s unused, 2 weeks since purchase, and no fault was declared!. They’re either robots or can’t read English or are deliberately advertising a return window which they purposely obliterate by wasting 30 days in poor communication and errors. This is contrary to UK consumer rights. But also worryingly- they have 3 times refused to answer if the item does cause negative medical effects.They only sell expensive products, not interested in any after-sales.I am forced to write to consumer rights and the press, and will take it up with my bank card provider. This company is a con17.3.25I see zipp have responded today but they have still NOT managed to arrange a return-I’ve been trying since 26.2.25! Their correspondence is hopeless, takes many days for each reply and they clearly aren’t reading what’s been written ie took nearly 3 weeks for them to understand it’s a straight return and stop writing robot nonsense, and then they spent a week being unable to issue the label. Then their system emailed that the return has been authorised and await label, but moments later an email stating the return has been cancelled! Total incompetence, so that my return window will expire in a few days time. And then the bank will investigate them. Don’t buy from this company if you ever think you might need post-sales service of any kind.
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