I genuinely like the product itself. The oil is of high quality and, from a nutritional perspective, I have no criticism whatsoever. Unfortunately, everything around it is deeply disappointing.
The customer service and overall business model leave a very poor impression. Ordering is straightforward, yet cancelling requires written correspondence with the customer service team. Even after providing written notice well in advance of the end of my six-month term — and receiving confirmation that the subscription would be cancelled — payments continued to be deducted from my account. That is simply unacceptable.
Equally frustrating is the rigid subscription structure. You are charged monthly, yet you cannot properly adjust delivery frequency to match actual consumption. As a 90 kg male taking exactly the recommended daily dosage, I consistently ran out of oil before the next delivery. The system does not appear designed around customer needs, but around locking customers into ongoing payments.
The broader referral structure is also troubling. When ordering online, there is no clear transparency about how the commission model works. I later discovered that a random individual listed on their website in Sydney would financially benefit from my purchase — despite never having had any contact with me. That lack of disclosure feels disingenuous.
In summary: good product, extremely poor customer experience and a business model that feels unnecessarily restrictive and ethically questionable. I would strongly caution others to read the terms very carefully before committing.
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