Review Time
I genuinely like the product itself. The oil is of high quality and, from a nutritional perspective, I have no criticism whatsoever. Unfortunately, everything around it is deeply disappointing.
The customer service and overall business model leave a very poor impression. Ordering is straightforward, yet cancelling requires written correspondence with the customer service team. Even after providing written notice well in advance of the end of my six-month term — and receiving confirmation that the subscription would be cancelled — payments continued to be deducted from my account. That is simply unacceptable.
Equally frustrating is the rigid subscription structure. You are charged monthly, yet you cannot properly adjust delivery frequency to match actual consumption. As a 90 kg male taking exactly the recommended daily dosage, I consistently ran out of oil before the next delivery. The system does not appear designed around customer needs, but around locking customers into ongoing payments.
The broader referral structure is also troubling. When ordering online, there is no clear transparency about how the commission model works. I later discovered that a random individual listed on their website in Sydney would financially benefit from my purchase — despite never having had any contact with me. That lack of disclosure feels disingenuous.
In summary: good product, extremely poor customer experience and a business model that feels unnecessarily restrictive and ethically questionable. I would strongly caution others to read the terms very carefully before committing.
Be aware of the significant termination fees if you choose to cancel a subscription; you will face a $75 Australian charge that is not clearly communicated. I tried the service in good faith but encountered unexpected fees. The customer service was lacking, and I cannot recommend this provider.
Be cautious of the high cancellation fees if you wish to end a subscription; a charge of $75 Australian is applied, which is not clearly stated. I tried this service in good faith but faced hidden penalty fees. The customer service was disappointing, and I wouldn't recommend this provider.
This review is based on my personal experience. During an interaction, I felt uncomfortable and unsafe, which caused me distress. I did not find the level of professionalism I expected. I've taken steps to ensure my safety and have reached out to the company directly.
This is a great product. I’m pleased with the results, and my health has improved significantly. I appreciate the trustworthy service and the helpful customer support. I read the terms clearly before ordering, and everything was well-explained. Very satisfied!
The service charges monthly but only provides a 28-day supply, leading to running out of supplements if the month has 31 days. The company does not account for different customer needs. I ran out even after stopping for two weeks while on holiday. I was misled about the duration of payments, and my concerns were not handled well. My overall experience has been unsatisfactory.
The company is attempting to collect payments I have already made and has threatened legal action through a collection agency. After many payment issues, we finally settled an invoice, but later received warning emails for items we never purchased. The response from the company was dismissive, and my trust has been severely damaged.
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